Refund policy

At ColorCrayon, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

Return Period
You may request a return or refund within 30 days of receiving your order.

Eligibility for Returns
To qualify for a return:

• Items must be unused and in original packaging
• Products must be in the same condition as received
• Proof of purchase is required

Free Returns
We proudly offer free returns worldwide. Once your return request is approved, we will provide instructions for returning your item at no cost.

Refund Process
After receiving and inspecting your returned item:

• Approved refunds will be issued to your original payment method
• Processing time: 5–10 business days

Non-Returnable Items

• Items damaged due to misuse
• Products not in original condition

If your item arrives damaged or defective, please contact us immediately for a replacement or full refund.